Marianna Refund policy

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RETURN AND REFUND POLICY – MARIANNA ABBIGLIAMENTO

At Marianna Abbigliamento, we are committed to helping you shop with satisfaction and improving your experience with us. We believe in the quality of our products, which is why we offer a 60-day money-back guarantee on eligible products, no questions asked. This policy is designed to comply with major international consumer protection regulations.

1. Contacting Customer Service

Our support team is available 7 days a week and generally responds within 24 hours.

Email: marianna.shopping@gmail.com

Please include the following in your message:

  • Full name
  • Email address used at the time of purchase
  • Order number
  • Description of the problem

Important: If we cannot find your order, it is possible that it was placed through an unauthorized retailer. In such cases, we cannot process refunds or exchanges.

2. Return Eligibility

You may return eligible products within 60 days from the delivery date, as part of our 60-day money-back guarantee.

Products eligible for return:

  • Physical products purchased as one-time items, in good working condition

Products NOT eligible for return/refund:

  • Subscription products
  • Digital products (if applicable)
  • Products returned without prior authorization
  • Products damaged due to misuse or not in resalable condition (excluding manufacturing defects)

3. Return Instructions

To return a product:

  1. Contact us at marianna.shopping@gmail.com to request return authorization
  2. Follow the instructions provided by our support team
  3. Once approved, you will receive the shipping address for the return and relevant instructions

Note:

  • Return shipping costs are the responsibility of the customer
  • Do not send products without authorization: unauthorized returns may not be processed

4. Exchanges for Damaged or Defective Products

If the product arrived damaged or defective, you must contact us within 7 days of delivery, attaching:

  • Order number
  • Description of the problem
  • Clear photos or videos of the item
  • Contact details

If the request is approved, we will ship a replacement product at no additional cost.

5. Lost or Stolen Orders

If you purchased Porch Pirate Protection: We will issue a free replacement for lost or stolen shipments. Contact us with your order number and contact details.

If you did not purchase Porch Pirate Protection: We recommend contacting your local post office or carrier. In these cases, we cannot guarantee a refund or replacement.

6. International Orders

Marianna Abbigliamento currently ships from regional warehouses. For orders from uncovered areas:

  • We cannot guarantee delivery or customs clearance
  • Customers may be responsible for customs duties, VAT, or import taxes
  • Shipping costs and incidental fees for international returns are the responsibility of the customer

7. Refund Process

Once the return is received and verified:

  • You will receive an email confirming approval or rejection
  • Approved refunds will be processed within 5-10 business days, depending on your payment provider
  • Refunds will be credited to the original payment method or as store credit (where applicable)

8. Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account or credit card statement
  2. Contact your payment provider; processing times may vary
  3. Contact your bank, as there may be processing delays

If you have completed all steps and still have not received your refund, contact us at marianna.shopping@gmail.com.

9. Subscription Renewals

  • Subscription products are non-refundable
  • In the event of cancellation after a renewal, access will remain active until the end of the current billing cycle

10. Policy Updates

We reserve the right to modify this policy to reflect regulatory, logistical, or business model changes. The most up-to-date version will always be available on our official website.

11. International Legal Compliance

This policy is drafted in compliance with major international consumer protection regulations, including:

  • EU Consumer Rights Directive
  • UK Consumer Contracts Regulations
  • US Federal Trade Commission (FTC) Guidelines
  • Australian Consumer Law
  • Canadian Consumer Protection Act
  • Applicable provisions in Asia-Pacific, LATAM, and MENA regions